If you have any questions, suggestions or criticism, please call us at +41 44 274 37 40 or send an email to [email protected]. Please read these terms and conditions carefully as they apply to your orders.
By checking «I agree to Lars Müller Publishers' Terms & Conditions» at the opening of a customer account or placing an order you accept the present Terms and Conditions
When you place an order, we send you an email with a receipt confirming your order and listing the details. In providing the goods for dispatch or by deliveries of the goods by the publisher, the sales contract is regarded as closed.
The availability of the desired product is subject to alterations at any time. The goods are shipped properly packaged by mail or by courier to customers worldwide. However, if the delivery delays or the goods seem damaged please contact us immediately. Please do not send us unsolicited goods back.
Switzerland and the EU: € 5 shipping and handling costs are added to orders below € 100. All orders worth € 100 or more are shipped free of charge.
Rest of the world: € 25 shipping and handling are added to all orders.
Your order to Europe will normally be delivered within 5-8 business days after all of your items are available to ship, including pre-order items.
Books ordered through this website are normally shipped from a EU country (Germany). Special editions, signed books and rarities are shipped directly from Switzerland by the publisher. In these cases, additional charges for customs duties, taxes and administrative fees may apply, depending on local regulations and the value and weight of the shipment. Customs clearance in the country of destination (including all associated costs) for goods ordered through this website are the sole responsibility of the recipient of the shipment.
Customer deliveries occur only against advance payment. This can be provided via PayPal, MasterCard or Visa. For orders within Switzerland, we accept direct advanced payments.
If these payment options are not sufficient for your needs or if you are a trader, please contact us via [email protected].
The operator of this website and responsible body with regard to the General Data Protection Regulation (“GDPR”) is Lars Müller Publishers GmbH, Pfingstweidstrasse 6, 8005 Zurich, Switzerland. You can contact us at: +41 (0)44 274 37 40, email: [email protected]
Data collected while using our web shop
When ordering through our web shop, the following data is collected and saved:
- Last name / first name
- Postcode / place
- Email address
- Phone number (optional, if provided)
Last name, first name, address, postcode and place will be passed on to our distribution partners and courier services in order to facilitate the order. Email address and phone number will only be passed on if there is a problem with the delivery of a shipment, for the purpose of contacting the addressee.
Lars Müller Publishers GmbH will use the email address and, if provided, the phone number should any questions about the orders arise, or if any problems with the delivery or the address should arise.
For payments via Paypal we refer customers on to the Paypal website. The Paypal data protection policy applies.
For credit card payments we use the services of third-party provider Stripe Inc. (www.stripe.com). Data collected for the purpose of processing payments will not be stored by Lars Müller Publishers GmbH.
All data collected in the context of your order is stored in our local database for accounting purposes.
Data protection policy for using Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses “cookies”, which are text files placed on your computer, to enable an analysis of how you use the site. The information about your use of the website (including your IP address) generated by the cookie will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the operators of the website and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Under no circumstances will Google associate your IP address with any other data held by Google Inc.
We use this information in order to
- enable smooth browsing of our website,
- ensure constant and optimal systems security,
- optimise our website
- and for statistical purposes.
If you have subscribed to our newsletter, we use the contact details you have supplied for sending you information on products and services provided by Lars Müller Publishers GmbH by email, in particular in the form of regular newsletters. The newsletters are sent via third-party provider MailChimp. You can revoke your permission to send you these newsletters at any time by clicking the “unsubscribe” link in one of our emails. Data is thus processed with your consent, pursuant to art. 6 paragraph 1a GDPR
Rights of data subjects, right to lodge a complaint, right to object
In addition to your right to revoke any consent you have given us, you also have a right of access to information pursuant to art. 15 GDPR, to rectification pursuant to art. 16 GDPR, to erasure pursuant to art. 17 GDPR, to restriction of processing pursuant to art. 18 GDPR, the right to object pursuant to art. 21 GDPR as well as the right to data portability pursuant to art. 20 GDPR. Furthermore, you have the right to lodge a complaint with the relevant supervisory authority pursuant to art. 77 GDPR.
The general right to object pursuant to art. 21 paragraph 1 GDPR applies to all data processing as outlined in this data protection policy carried out on the basis of art. 6 paragraph 1f GDPR. The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her for scientific or historical research purposes or statistical purposes pursuant to art. 89 paragraph 1, unless there are compelling reasons for processing the data in the public interest.
We are not responsible for the content of external websites to which we provide links. For illegal, erroneous or incomplete content and in particular for damages resulting from using or not using such information, only the provider of the linked pages is liable towards you. Under no circumstances can we be held liable for damages and consequential damages of any kind resulting from the use of those pages.
Changes to data protection policy
We reserve the right to amend this data protection policy at any time in adherence with applicable data protection regulations.
May 2018 / Lars Müller Publishers GmbH
This contract is subject to Swiss law. Sole place of jurisdiction is Zurich, Switzerland.
June 2016 / Lars Müller Publishers GmbH